Office hours: Mon - Sun: 8am - 6pm
Driver hours: Mon - Sun: 7am - 9pm

020 7060 0858

FAQ - Frequently Asked Questions

Are you feeling overwhelmed with questions and uncertainties about your upcoming move? Look no further than our Moving FAQ page.

We have compiled a comprehensive list of frequently asked questions to address all your concerns. From packing tips to storage options, our Moving FAQ page is a valuable resource designed to provide you with the answers you need. Whether you're a first-time mover or an experienced relocater, this page is a must-read to gain valuable insights and make informed decisions for a smooth and hassle-free move.

All Removals London (FAQ)

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Vans Sizes
You will get the van size which you have selected on the booking form. You will never get a smaller van to what you have asked for. Sometimes we can send a larger van, but we will allow the cargo space to match the van you ordered unless you want to change the size of the van to order a larger loading space.
We offer 5 different sizes of vans, which allows us to adapt to the needs of our customers. Check the offered sizes and choose the right van size for the size of your move.
Make sure you choose the right size van for your items. Check the dimensions of the loading part of our vans we offer on our website. CHECK OUR VAN SIZES and choose right van size for your move and do not overpay for unused space in the van.
We provide Luton Vans with or without tail lift. If you need Luton Van with tail lift please provide your request on the booking form.
Van Size Estimator
The VAN SIZE ESTIMATOR is an online tool designed to help you determine the ideal van size required for your move or transportation needs, based on the volume of items you need to transport.
The VAN SIZE ESTIMATOR takes into account the average dimensions and quantities of items you enter, and calculates the total volume needed to accommodate them. It then suggests the most suitable van size based on your requirements.
Yes, we do have an Online Van Size Estimator on our website. This user-friendly tool helps you determine the appropriate van size for your moving needs based on the items you plan to transport. Simply input the items you will be moving, and our estimator will provide you with a recommended van size to accommodate your items. This feature aims to make your moving process more efficient and cost-effective. To access our Online Van Size Estimator, please click the link VAN SIZE ESTIMATOR
To access the Online Van Size Estimator, visit our website and click on the link VAN SIZE ESTIMATOR
Yes, the Online VAN SIZE ESTIMATORcan be used for both local and international moves.
If you are unsure about the suggested van size, you can always consult our moving experts to discuss your concerns and get a customised recommendation based on your specific needs. Simply contact us using our Contact Form and provide the list of items with their dimension so we can help you estimate the right van size for your move.
Yes, you can save your results from the Online VAN SIZE ESTIMATOR on our website by printing or emailing the results to yourself.
The primary function of the ONLINE VAN SIZE ESTIMATOR is to determine the appropriate van size for your move. However, you can request a free instant and no-obligation online quote from our website.
Absolutely! VAN SIZE ESTIMATOR is designed to cater to both personal and commercial moves.
The VAN SIZE ESTIMATOR is designed to provide an approximate estimate of the van size needed. However, it is always recommended to consult a professional moving service for a more accurate assessment.
The Van Size Estimator includes various Van Sizes we offer, ranging from Small vans to Luton Van, to cater to a wide range of transportation needs.
Vans Equipment
All our vans are equipped with trolleys, blankets, straps, bungee cords, tracking, sat-nav.
Helpers
If you order one helper, it means that the driver will load and unload the van.
If you order 2 men it means that driver and helper will do all loading.
Please consider ordering two helpers if some of the items you transport are too heavy or too large to carry, or there are more than 2 floors without a lift.
Please note that when ordering one helper and there are large or heavy objects our staff has the right to refuse to carry with the client for the safety reason of the customer and our staff.
When you order one helper sometime we may send 2 people, but only one helper you ordered will do the loading according to the order, unless you want to order an additional helper.
Customers are not allowed to help with carry heave or bulky items with helpers due to health and safety of the insurance policy.
Please remember that when you choose 2 men, then your move will goes smoothly and will take less time.
Quotation
If you need 2 vans then you need to place 2 individual orders.
With one van you can have up to 2 men to help.
The booking price includes one full load of requested van size (from point A to B or A - B - C - D - E…), if more than one load of full van is required, then for each additional load we charge an additional fee (equivalent to one hour on top of the price) plus distance and time if the move takes longer.
If the order exceeds the ordered time, we charge fees in 30-minute blocks, however, whether we can stay longer depends on how much time we have to reach the next client. Therefore, we ask you to estimate the loading and unloading time as accurately as possible and do not underestimate the time needed for moving.
By filling out a Quotation Form you’ll see all factors affecting the price based on the selection you are doing on the quotation form.
The online quote is influenced by: van size, the number of helpers, the distance, the number of floors if there is no elevator in the building, toll zone in Central London - Congestion Charge Zone, and Ultra Low Emission Zone (if one of the addresses is in the toll zone). Check also below what is included and not included in the price.
By filling a QUOTATION FORM on our website you'll immediately see a detailed quote online on our website showing the costs for all factors affecting the price based on the selection you are doing on the form, and your quote will be also sent to the email address you provided on the form with your reference number, which you can use to contact to discuss.
Booking
If you place your order within our office working hours, we will verify all details and we will send you an Email and Text Message (SMS on your mobile) confirmation within 15-30 minutes.
If you have placed an order after working hours, please expect your confirmation to be sent to you the next day.
If you didn't receive your confirmation email and text, please contact our office urgently.
You can also check your ORDER STATUS here.
Online booking is easier and faster. Online booking also helps to avoid any mistakes rather than providing all contact and address details through the phone.
After you place your order you will get instant an email from our server confirming your request with details you provided on our website. So you can double check if all details you provided are correct. BOOK ONLINE here.
Please, consider to select at least 2 men, if there are heavy or large items that need to be carried.
Please note that if you select one man to do the loading and unloading and if the items to carry are too heavy or to large then driver as a helper may refuse to carry too heavy or to bulk items.
Customers are not allowed to help with carry heave or bulky items with helpers due to health and safety policy.
Please remember that when you choose 2 men, then your move will take les time.
Cancelation
If you have paid after the booking has been cancelled then your payment will be refunded and you will need to do new booking.
Remember that by canceling the order at least 48 hours in advance from the date of moving you get a full refund, otherwise if you inform us in less than 48 hours there is a cancellation fee (cancellation fee = 30% of the total price of your move).
Your booking can be cancelled due to lack of the deposit payment or due to availability.
To cancel an order please use our CONTACT FORM on our website or Text your cancellation request including your ref. number. Please let us know at least 48 hours before your day moves otherwise cancellation fee will apply.
Payments
If you need to collect something on the way or do extra Pickup/Drop off please include these addresses on the booking form, so all charges will be included in the price.
The booking price includes one full load of requested van size (from point A to B or A - B - C - D - E…), if more than one load of full van is required, then for each additional load we charge an additional fee (equivalent to one hour on top of the price) plus distance and time if the move takes longer.
Remember to settle your payment before unloading the van, because late payments will delay unloading, which can increase the total working time you pay for. Working time is counted from the arrival of the driver/the start of the move to the end of unloading/the end of work.
If the job takes longer, the price is updated by the driver and the customer gets updates with a link to make the payment - via SMS and email or you can use the link to pay the remaining balance payment through the booking confirmation email you received earlier or by cash to the driver.
If you paid a 30% deposit you can pay the remaining balance payment through the booking confirmation email you received earlier or by cash to the driver. Our drivers don't accept Card payments. If you have selected payment "By cash to the driver on the day" please note that you need to pay before unloading.
Please note when you book online we require at least 30% deposit or full payment, to confirm your reservation. If we do not receive a 30% deposit payment or the full amount, we will not be able to confirm your reservation.
We accept major payment methods such as Credit or Debit Cards, PayPal (online), Bank transfers and Cash.
We do not charge you, if you want to travel in a van from the place where you are moving from to the destination of your move. Only one passenger can travel in a van only if there is a passenger seat available in the van. If you want to travel in a van, please indicate this when booking. However please note that we cannot guarantee that there will always be room for a passenger, as we are not a company transporting customers but customers property, so please arrange alternative transport for yourself in case.
Yes, we do charge more on the weekends. We also charge more after 6pm.
If there is no elevator in operation in the place you are moving from or moving into, we charge floor fees (£5 / hour for each floor per person), if there is an elevator we do not charge such a fee. To avoid these costs, you can take all your items to the ground floor and then you don't have to pay for the floors.
Insurance
We have Public & Employees Liability insurance up to £ 1,000,000.
All our vans have Goods In Transit insurance up to £ 10,000. On our site you choose the amount you want to insure your property.
The "Goods In Transit" insurance is only valid if you complete the INVENTORY LIST form or provide your Inventory List and items are prepared and protected for the move.
We advise against participation and removal assistance. If family or friends are involved in moving house, we cannot take responsibility for any damage caused during the move.
The list of all items you transport and their value
It is the customer's responsibility to arrange additional insurance on their own if insurance is required for a higher amount than we offer.
The "Goods In Transit" insurance is only valid if you complete the INVENTORY LIST form or provide your INVENTORY LIST and all items are protected properly for the transport.
If you do not need a packaging service, make sure that you secure and prepare everything for transport to avoid damage.
Our insurer will not cover any losses if your property was unsecured or improperly secured and not prepared for transport, and the customer's wish was not to secure the property in order to save on time and on moving costs.
If you notice any damage, please contact our office before the end of our team's work and before they leave, so we can verify the damage for insurance purposes. Remember that if you do not report damage before our team leaves, we are not responsible for any damage.
Amendments
If you have already booked the service on our website and want to make changes to your order, please inform us via CONTACT FORM on our website or SMS (including your order number) or call our office during open hours.

Please DO NOT leave information about changing your order details on our voicemail, as this form of communication will not be accepted.
If you want to amend your quotation details, such as changing the date, time, van size, number of helpers or addresses, etc. please do a new quote on our website, as we can’t do any changes in your quotation.
Yes, but you will need to contact us at least 48 hours before the arranged date and time, to make any changes. Subject to availability. Terms and Conditions apply.
Packaging Materials
Remember, if you need Packing Materials, please order them separately on our website.
Please order Packaging Materials separately on our website, as they are not included in the price.
By ordering "PACKAGING MATERIALS" on our website, we offer free delivery within 24-48 hours * (delivery from Monday to Friday).
Please find prices for PACKAGING MATERIALS we provide on our website.
If you need a packaging service and you want Packing Materials to be delivered on the day of your move, and you are not sure how many Packing Materials you will need, you can overestimate your order without making the payment, because on the day of your move you’ll be charged only for the amount of used Packing Materials.
Parking
Yes. Our customers are obligated to arrange parking space for our Van. To find out more details about how to arrange parking permits please click here. PARKING PERMIT
To find out more details about how to arrange parking permits please click here. PARKING PERMIT
We can provide vehicle details up to 48 hours before the date of service. If you don't provide a parking permit then you are obligated to pay a Penalty Charge Notice in advance ( £80 + VAT ) to our driver before we start the job. We will refund your money back if we don't get a Penalty Charge Notice by letter within 6 weeks. However if we get a Penalty Charge Notice ticket we will send you a copy of it as proof and the money will not be refunded.
Order Status
To make sure that your order has been accepted or to check the status of your order, use the tools on our website ORDER STATUS by entering your order number and the same email address you provided when you booked our service.
Delays
We do our best to be always on time, but we ask for tolerance of 1-2 hours in the event of any traffic jams or delays that we have no influence on.
Contact
If you need to contact us about the current order CALL or send an SMS enclosing your order number and inquiry on 07912604743 or please use the CONTACT FORM on our website.
Yes. We offer discounts for delays if we are late more than one hour.
If we are late more than one hour up to 2 hours we offer 20% discount.
If we are 3 hours late we offer a 30% discount.
Other Questions
Yes, our drivers operate 7 days a week from 7am till 10pm.
Yes. Fuel charges for the route are included in the price.
Our clients do not cover the cost of our travel to the customer's address, nor do they cover the cost of return.
No. Please note that we provide our services up to the fourth floor if there is no elevator and charge for flooring is included in price when you select on the booking form.
Working time is counted from the time we start work (arrival) to time we finish the work.
We will charge for the full distance of £2 / mile. (The routes will be made according to the recommendations of our Sat-Nav unless you request a specific route).
Parking fees, fines, toll motorway fees, ferry fees - are not included in the price.
The fee for the Paid Zone in Central London (Congestion Charge Zone) is a £15 daily charge if you drive within the Congestion Charge zone 07:00-22:00, every day. Click CONGESTION CHARGE ZONE to check if your address is in the Congestion Charge Zone.
The fee for the Paid Exhaust Zone in Central London (ULEZ- Ultra Low Emission Zone - the same zone as Congestion Charge) applies 7 days a week, 24 hours a day (£12.50). Click ULTRA LOW EMISSION ZONE to check if your address is in the Ultra Low Emission Zone.
From One Hour up to One Week. Some days are busier than others. Please note that weekends are especially busy, so if you are planning to move over a weekend please book well in advance. To ensure that you can get the best date and time of the service try and book our services as soon as you get a date in mind.
Yes. We created a great House Removals Checklist for all our customers. To see our Removals Checklist click here. REMOVALS CHECKLIST
Yes, our team will take your goods up to wherever you need to place them.
(up to fourth floor if there is no lift/elevator in operating)
Only if you think so. The driver holds 100% of the tips. London Man Van team is very efficient and always tries to cope with the toughest task.
If you have any other questions please EMAIL YOUR QUESTION HERE or call us and one of our representatives will be happy to answer any questions you may have about our service.

Ask your question

While we strive to provide comprehensive answers in our existing FAQ section, we acknowledge that there might still be some queries left unanswered. If you cannot find the information you're looking for, we encourage you to use the form below to ask your question directly. Our dedicated customer support team will promptly respond to your inquiry and ensure that all your concerns are addressed.

ASK QUESTION
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Looking for more information to prepare for your move?

Look no further! Our website offers a wealth of valuable resources written by moving professionals to ensure you are well-prepared. From our Moving FAQ section, where common questions are answered, to our comprehensive Moving Guide filled with expert recommendations and tips, we have you covered. Additionally, our detailed Moving Checklist provides a step-by-step timeline to follow throughout the process. And don't forget to explore our Removals Blog, where you'll find additional tips and tricks to make your move go smoothly. Take advantage of these resources and be fully equipped for a successful and stress-free move.

Moving FAQ

Moving FAQ
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Moving Checklist

Checklist
Stay organized with our Moving Checklist. From notifying utility providers to forwarding your mail, our detailed checklist ensures nothing is overlooked. Keep track of your tasks and have a stress-free move.

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Dive into our Removals Blog for expert advice, inspiring stories, and useful articles. From packing hacks to real-life moving experiences, our blog has it all. Join our community and make your move a smooth one.