Here you have a list of the most Frequently Asked Questions we normally come across with. We invite you to have a look and if, after that, you still have some doubts, do not hesitate to contact us directly. We will be more than happy to assist you.
Please click on the question to get an answer!
Do I have to pay the congestion charge?
Do I have to pay the congestion charge?
There will be an extra £11.50 added to your final bill if:
- your pick up or drop off addresses are located in the Congestion charge zone;
- we have to enter congestion charge zone while in transit between origin and destination locations.
Will you arrange parking permit?
Will you arrange parking permit?
It's your responsibility to arrange necessary parking permit if required. If there are restrictions such as yellow lines, red routes or residents only etc. you have to arrange parking permit with your local council. Only you as a resident can arrange that. Check out our directory for relevant phone numbers and links to more information about parking in your area.
Why to book online?
Why to book online?
Booking online is easy, fast and secure. By booking online you can make sure that all required and crucial information, such as your name, e-mail, contact number and your moving addresses are correct and without spelling mistakes. In addition, when booking online, you will get a discount between 5% and 10% on the total cost of your removals service. If, for any reason, you need help with filling up the booking form, do not hesitate to contact our representatives. The will be happy to assist you.
Do you provide a home moving checklist?
Do you provide a home moving checklist?
Yes, we do provide comprehensive and detailed, step-by-step moving checklist, whether you are moving out of a house or an apartment. Our effective moving checklist has been especially created by moving experts who, after years of experience, know how to keep the removals process organized and stress-free. You can read our moving checklist right now or download our printable PDF document at no cost. We recommend you to print it and keep it handy throughout your entire move. If there is anything else we can give you a hand with while you organizing your move, feel free to call 020-3608-2745. You will be able to speak to a moving specialist and fix your issue in no-time
What range of removal services does All Removals London offer?
What range of removal services does All Removals London offer?
Are your staff members background checked?
Are your staff members background checked?
All our removals staff has to go through background checks to make sure they are fit to work for and represent our company. We keep strict standards and we like our staff to feel pride working for our business. Our professional and pleasant staff is there to help you with all your removals aspects. Our staff will take a good care of your property and belongings, as if they were their own.
Will I get booking confirmation and when?
Will I get booking confirmation and when?
Once you book removal service with All Removals London you will receive confirmation of your booking directly to your email and also as a text message to your mobile. Normally if you book within office working hours you should expect your confirmation within 20 min. If booked out of office hours you might have to wait till the morning next working day.
Is VAT included in your price?
Is VAT included in your price?
We are not registered for VAT, so there will be no VAT added to the final price.
Will I pay for extra pickup /drop off?
Will I pay for extra pickup /drop off?
You can stop to pick up or drop off your belongings in as many places as you want to. But keep in mind that our service is based on hourly rates and additional £1.5 per mile is calculated if distance between locations exceeds 10 miles.
Can I change date or starting time of my removal?
Can I change date or starting time of my removal?
Yes you can. Please contact our office with your request at least 48 hour before originally planned appointment. The reason why we ask you to let us know about any changes 48 hours in advance is pretty obvious. Most likely you are not the only one to move (or want to move) with us on this day. We do our logistic plan well ahead so we can keep our daily removals on schedule and our customers happy. If for any reason you fail to update us with changes - one-time fee of £25 will apply.
What areas do you cover?
What areas do you cover?
We provide our services in all London and Greater London areas. We also do nationwide removals which start or end in Greater London area. We are also very happy to move you from London to any country within European Union.
Do you charge for the van to get to my pick up address?
Do you charge for the van to get to my pick up address?
No. Our charges start from the moment we arrive to your pick up address and start your removal. Your mileage costs are based on distance between your pick up and drop of addresses. You don't have to worry where we coming from or where we going back to after your move.
How much advance notice do you need for a booking?
How much advance notice do you need for a booking?
If you moving any day from Monday till Thursday, usually booking 1 day before is enough. In case you want to move on Friday or on weekend we strongly advise you to book 2 weeks or minimum 1 week ahead as it seems that everyone want to or have time to move on weekend. Earlier you book, better the chance of getting the exact time you require and lesser of a chance of being refused at all.
Do you have any discounts or promotions?
Do you have any discounts or promotions?
Yes.
All customers ordering their removal for Monday, Tuesday, Wednesday or Thursday get 10% off as a standard. There are additional seasonal discounts offer publicly, such as Christmas or Easter discounts. We might also offer discounts to our returning or regular clients.
Are my goods insured during transit?
Are my goods insured during transit?
Yes. In order to ensure that your goods are fully protected, we make sure that you have insurance cover for them while they are in transit up to £10000 and our public liability insurance goes up to £1,000,000 whilst we are in your property.
But if for any reason you decide that you need extra insurance for your goods then feel free to arrange one under our own policy standards. Please refer to our Insurance Terms & Conditions for more details and do not hesitate to contact us with any questions you might have.
How do I pay for the moving service?
How do I pay for the moving service?
You can choose payment method when you booking moving service on our website. You will have three options:
- By cash directly to the driver before unloading;
- Debit or Credit Card (24 hours prior your move);
- Secure payment via PayPal (24 hours prior your move).
We offer invoicing only for our regular clients.
You have to note that we do not take card payments over the phone for your own security.
Are there any hidden costs or charges?
Are there any hidden costs or charges?
No, there are no extra costs or charges. In 95% of cases you will pay exactly what you have been quoted on our website, unless special circumstances occur, such us:
- imperative need of using extra man power, additional removals' van or any other specialised equipment, without which completion of the job is not possible;
- underestimated loading or unloading time which will result in extended working hours
- parking fine is issued due to failure to arrange parking permit.
Certainly you do not have to pay extra for fuel, mileage, etc. All these costs are already included in your charges. "
Do I have to pay a deposit?
Do I have to pay a deposit?
No. We do not ask you to pay a deposit. But in case you want to cancel moving service with All Removals London please do so at least 24 hours prior your move. Otherwise cancellation fee of £25 will occur and will be deducted from your refund. If you cancel at least 24 hours before our planned arrival we will refund you your money in full.
Should I tip driver and porters?
Should I tip driver and porters?
This is totally up to you. If you are happy with our personnel and satisfied with their work, then feel free to tip! However there is absolutely no obligation to do so.
Can I travel in the van and does it cost anything extra?
Can I travel in the van and does it cost anything extra?
Yes, you can travel with a driver for FREE if there is a space in the van. Most of our vans are 3-sitters so depending on daily circumstances there might be 1 or 2 seats available for you to travel. But, this is not always possible, that's why is important to let us know ahead and we will make sure to keep a seat for you. Please note this offer is valid only for adults.
What are the charges to call All Removals London?
What are the charges to call All Removals London?
Calls to All Removals London numbers are charged at the same rate as calls to regular local or national landlines. It is for FREE if your phone company offers free or inclusive calls to landlines. If you do not get inclusive calls to landlines, or you have used up your call allowance, typical rates are:
Landline: 10p-12p per minute
Mobile phone: 35p-45p per minute
What are the office operating hours?
What are the office operating hours?
You can call our representatives whitin office opearating hours as specified below:
Monday - Friday: 8:00 am - 5:00 pm.
Saturday: 9:00 am - 1:00 pm.
On Sundays and public holidays office is closed.
If is required you will be provided with a mobile number to one of our representatives supervising your move.
DIDN'T FIND WHAT YOU WERE LOOKING FOR?
Ask a question and get an answer to your question from our moving experts at All Removals London.
