Table of Contents
1. DEFINITIONS1.1 "We", "us", means All Removals London.
1.2 "Website" means the website at www.all-removals-london.com.
1.3 "You" implies the person using the Website.
WEB SITE ACCESS2.1 It is not necessary to register with us in order to use most parts of this Website.
2.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
SITE UPTIME2.4 All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
2.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL2.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our .
2.7 When using this website you shall not post or send to or from this Website any material:
2.7.1 for which you have not obtained all necessary consents;
2.7.2 that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
2.7.3 which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
2.7.4 use framing techniques to enclose any part of the site or any content accessible on it without our written consent. Any kind of unauthorized use terminates the permission granted by us to use this site in addition to our other rights;
2.7.5 attempt any kind of unauthorized access to any part or component of the site.
2.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
LINKS TO AND FROM OTHER WEBSITES2.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
2.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
2.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
DISCLAIMER2.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
2.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
EXCLUSION OF LIABILITY2.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
3. MOVING SERVICE CHARGE3.1 Our prices, unless otherwise noted, do not include customs duties, ferries, toll roads, inspections, or any other fees and taxes payable to government agencies.
3.2 We reserve the right to change our charges for the service with no prior notice due to:
3.2.1 Incorrect indication of floor / level in the properties where you moving from or where you moving to;
3.2.2 Nonfunctional lifts in properties where you moving from or moving resulting in necessity of using extra man power or mechanical equipment at extra cost;
3.2.2 Underestimated volume / amount of goods that will have to be loaded on a van of your choice that might result in necessity of using additional van or man power;
3.2.3 Incorrect addresses provided on our booking form which might result in extra time required to complete contracted service;
3.2.4 Incorrect addresses provided on our booking form which might result in extra mileage cost;
3.2.5 All kinds of difficulties or impossibility to deliver resulting in necessity of using extra man power or mechanical equipment at extra cost;
3.2.6 Additional parking charges;
3.2.7 Extra charge when passing through the London Congestion Charge Zone;
3.2.8 Delays or events beyond our control which expand the resources or affect, increase time spent on completion of agreed work;
3.2.9 Currency fluctuations or changes in taxation beyond our control.
4. DELIVERY SERVICE4.1 Deliveries normally occur between 8am and 6pm. Exact timing of delivery cannot be specified.
4.2 We do not provide deliveries that require the use of a crane for loading or unloading.
4.3 We cannot do any shopping for you. We only provide pickup and delivery services for the goods that you already purchased and paid for.
4.2 We cannot leave your goods on public property unless you provide us with written consent by the relevant authority confirming agreement of delivery to this specific location.
4.3 We are unable to deliver to Scottish islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and British Forces Post Office addresses.
4.4 If you booked delivery service with us or any of our delivery partners, you can change your delivery day and time up to 48 hours prior to delivery, otherwise equivalent to 1 hour service charge will apply.
5. GOODS WHICH CANNOT BE TRANSPORTED:5.1.1 Prohibited matersials (see 5.1.7, 5.1.8, 5.1.9, 5.1.10 or stolen goods, drugs and pornographic material.
5.1.2 Articles of value.
5.1.3 Plants or goods likely to encourage vermin or other pests or cause infestation and contamination.
5.1.4 Perishable products and services that require a controlled environment.
5.1.5 All kinds of animals, birds, reptiles, and fish.
5.1.6 Goods which require special licenses.
5.1.7 Flammables such as: Acetone, Adhesive, Ammonia, Bleach, Charcoal briquettes, Cleaning fluids, Compound-3 weed killers, Denatured alcohol, Enamel Gasoline, Insecticides, Kerosene, Lacquer, Lamp oil, Leather dressing or bleach, Lighter fluids, Liquors, Matches, Motor Oil, Nail polish, Nail polish remover, Oil stains for wood, Paint, Paint or varnish remover, Petroleum products, Pesticides, Polishes, liquid poisons, Propane tanks, Propane or other gas. Shellac, Shoe polish, Stains, Turpentine, Varnish, Wood Filler, Weed Killer.
5.1.8 Combustible liquids such as: Alcoholic beverages, Alcohols, Antifreeze compounds, Camphor oil, Fluid cleaners, Corrosive liquids, Acids, Battery with acids, Disinfectants, Dyes, Flame retardant compounds, Iron/steel rust preventatives, Paint and paint-related materials.
5.1.9 Explosives such as: Ammunition, Black powder, Blasting caps, Dynamite (plastics or any similar explosives), Explosives auto alarms, Fireworks, Fuse lighters, Igniters or primers, Firearms, Matches, Propellants, Propane tanks, Signal flares, Smokeless powder, Souvenir explosives/instruments of war, Spear guns having charged heads, Sterno, Toy propellant or smoke devices
5.1.10 Compressed gases such as: Engine starting fluid, Fire extinguisher, Gases used in welding, Scuba diving tanks, Aerosols, Chlorinated hydrocarbons in decorative lamps, Any other material termed combustible, corrosive, and/or flammable.
5.2 Goods listed above may not be transported by us. We will not accept any liability in connection with the transport of these goods if they are not declared or communicated to transport without our consent.
6. WORK NOT INCLUDED IN THE QUOTATION:6.1 Unless Agreed to us in writing, we Will not:
6.1.1 Removing or installing furniture’s build-in.
6.1.2 Disconnect, reconnect, dismantle or re-install the equipment, fixtures, fittings or equipment.
6.1.3 Take up or lay fitted floor coverings.
6.1.4 Move items from a loft, unless properly lit access to secure access.
6.1.5 Move or store any items excluded under clause 5.
7. OUR RESPONSIBILITY:7.1 On our responsibility is to deliver your goods for you from “moving from address” to “moving to address” in the same condition as they were in at the time when they were packed or otherwise made ready for transportation.
7.2 All goods are insured in The van For up to £10,000. We are not liable for the first £250.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required. 7.3 Goods will be protected only by our insurer, if the All Removals London team will prepare for the transport all of the things described in Transport List by our customer.
7.4 In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation. It is our responsibility to deliver them to you undamaged. By “undamaged” we mean in the same condition as they were immediately prior to being packed/made ready for transportation. 7.5 If we fail to discharge the responsibilities we will be liable under this agreement to compensate you for such failure.
7.6 We will not be liable to compensate you unless loss or damage occurred as a result of negligence or breach of contract on our part.
7.7 If you do not provide us with a declaration of value of your goods, or if you do not require us to accept standard liability pursuant to clause 7.8 we will not be liable to you for failure to discharge the responsibilities, unless that failure was caused by negligence or breach of contract on our part.
7.9 The amount of our liability under this clause shall be determined in accordance.
8. YOUR RESPONSIBILITY:8.1 It is your responsibility to:
8.2 Declare to us in writing of the value of goods transported. If it is determined that the value of goods transported is lower than declared, you agree that our liability will be reduced. All goods in transit cover up to £ 10,000
8.3 Values such as jewellery, valuables, money should be when moving always with you and under your control. We take no responsibility for loss of cash, jewellery, valuables.
8.4 Get the documents, permits, authorizations that allow us to make a move.
8.5 Be present or Represented During the collection and delivery.
8.6 Take all reasonable steps to ensure code That nothing That Should be removed is left behind and nothing is taken away by mistake.
8.7 Ensure proper protection of property left unattended in rooms where people such as (but not limited to) tenants or workmen are, or will be present.
8.9 Prepare adequately and secure all equipment or electronic equipment.
8.9 Make sure the fridges are defrosted and empty before shipping. We are not responsible for the content.
8.10 Make sure the delivery address given is correct.
8.11 Ensure that during transport if you do not ride with a driver you have your phone switched on and you are in contact with the driver.
8.12 Other than because of our negligence or breach of contract, we will not be held liable for any loss or damage, costs or additional charges that may result from failure to discharge these responsibilities.
9. OWNERSHIP OF GOODS:9.1 By entering into this Agreement, it shall ensure that:
9.1.1 The goods to be transported belongs to you, or person (s) you represent and have obtained permission for their transport and interests.
9.1.2 If you transport goods in behalf of someone else's it also ensures us that you have read the terms of the contract and the people who represent familiar with the terms of our contract and have been made aware of these conditions.
9.1.3 You will pay us for any claim for damages and / or costs brought against us if either warranty 9.1.1 or 9.1.2 is not true.
10. PAYMENT:10.1 Unless otherwise agreed by us in writing:
10.1.1 Payment is due on or before starting work.
10.1.2 You cannot deny any part of the agreed price.
10.1.3 If you choose "payment in cash on the day to the driver" than you have to pay the full amount before unloading the goods to your property.
10.1.4 If you refuse payment for the service then we reserve the right to commandeer your goods until the settlement payment. At this time, your goods will be stored in the storage for 28 days.
10.2 Customer cover the cost of storage.
10.3 Costs for storage are not subject to our valuation and not subject to any discussion.
10.4 The bill for storage will be presented by selected by us store company.
10.5 The cost of transport and unloading to the selected storage will be added to final bill and not subject to any discussion.
10.6 If you'll not collect your goods from the storage within 28 days we will have to dump it.
11. DAMAGE TO PREMISES OR OTHER PROPERTY THAN GOODS:11.1 Since the contractors are often present at the time of collection or delivery our liability for loss or damage is limited as follows:
11.1.1 If the result in the loss or damage premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to damages only the surface or area only.
11.1.2 If the damage due to transport of goods under your express instruction, against our advice and where to move the goods in the recommended manner could result in damage, we will not take responsibility.
12. EXCLUSIONS OF LIABILITY:12.1 In view of the limited liability shall not be liable for any loss or damage to their goods as a result of fire or explosion howsoever that fire or explosion was caused, unless it was negligence or breach of contract.
12.2 in respect of standard liability and limited liability, other than as a result of our negligence or breach of contract will not be held liable for any loss, damage or failure to the following items:
12.2.1 bonds, securities, stamps of all kinds, manuscripts and other documents electronically held data records, and mobile phones.
12.2.2 Plants or goods likely to encourage vermin or other pests or cause infestation or contamination.
12.2.3 perishable products and / or services that require a controlled environment.
12.2.4 Furs exceeding £ 100 in value, jewellery, watches, precious stones and metals, money, coins, deeds.
12.2.5 Any animals, birds and fish.
12.3 in respect of standard liability and limited liability, other than as a result of our negligence or breach of contract will not be held liable for any loss, damage or failure to produce the goods if caused by any of the following circumstances:
12.3.1 by war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and / or military coup, act of God, strikes or other such events outside our control.
12.3.2 Loss or damage due to radiation or radioactive contamination.
12.3.3 Loss or damage resulting from chemical, biological, biochemical, electromagnetic weapons and cyber attack.
12.3.4 indirect or consequential loss of any kind or description.
12.3.5 The normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable. This includes goods left within furniture or appliances.
12.3.6 by pests, moth, insects and similar infestation, damp, mildew or rust.
12.3.7 For cleaning, repair or restoration, unless arranged for work to be carried.
12.3.8 to change the weather and climate.
12.3.9 In the event of any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.
12.3.10 Loss of or damage to China, glassware and fragile items unless they have been both professionally packed and unpacked by us or our subcontractors. In the event of an accident involving the owner packed container where damage would have occurred regardless of the quality packaging, our liability is limited to £ 100 or its actual value, whichever is less.
12.3.11 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence relating to external damage.
12.03.12 loss or damage to vehicles caused by scratching and marring unless entered to receive from us a preliminary report of the collection.
12.3.13 loss or damage to the vehicle while it is driven or to be driven under its own power other than for the purpose of loading or unloading of transportation or transporting container. Loss or damage sustained by accessories and moving parts, unless lost with the vehicle.
12.3.14 In case of any goods which are pre-existing defect or are inherently defective.
12.4 No employee of ours shall be separately responsible for any loss, damage, miss-delivery, errors or omissions resulting from the provisions of this Agreement.
12.5 Our liability will cease after delivery
12.6 loss or damage caused where Goods have been packed or unpacked by You or others.
12.7 If We are negligent or in breach of contract or otherwise responsible for causing loss or damage to Your premises We will pay You either:
A) the cost of repairing the damaged area to a maximum limit of £75; or
B) up to a maximum of £75 on each premises.
13. DEADLINE CLAIMS:13.1 In the case of goods that we supply, please notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.
13.2 Please note after finishing work and workers left than we do not take any responsibilities for any damages. You need to report if any damages to our team before they leave.
14. DELAYS IN TRANSIT:14.1 Other than by reason of our negligence or breach of contract, shall not be liable for delays in transport.
14.2 We will do our best to arrive within the time scale stated, however arrival times are estimated and time will not be of the essence within the contract.
14.3 Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather, etc).
14.4 We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays.
15. OUR RIGHT TO SUBCONTRACT WORK:15.1 We reserve the right to subcontract part or all of the work.
15.2 If a sub-contract, these conditions still apply.
16. DELIVERY FOR PACKAGING MATERIALS & RETURNS16.1 We deliver to any place in London, standard delivery takes 48hrs (if orders are placed by 5pm)
16.2 Next working day delivery for all orders placed before 3pm.
16.3 Next working day delivery is subject to stock availability. 16.4 London Man Van cannot be held responsible for any 3rd party delivery service delays. 16.5 There will be no deliveries made at weekends or on bank holidays. 16.6 All Standard deliveries are free of charge except orders under £30. 16.7 If order is less than £30 (excluding VAT) delivery charge of £10 will apply. 16.8 If there is no one authorized to take delivery on date specified in order, we will charge additional £10 for next shipment. 16.9 For all deliveries in the Congestion Charge Zone (London) - extra £11.50 will apply.
16.10 Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be delivered free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. 16.11 Any goods ordered in error must be returned to All Removals London at the buyer's cost, within 10 days of the order date.
16.12 All Removals London will provide a refund less a charge of £8.00 per item to cover carriage costs and administration.
16.13 The seller is not responsible for any health or safety concerns once the buyer has received the goods. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
17. PARKING:17.1 Providing parking is the responsibility of the customer, if there are restrictions e.g.: yellow lines, red routes, residents only etc. you must provide a permit from the local council.
17.2 If there is no parking pre-arranged, any parking fines received will be the responsibility of the customer and must be paid by the customer on completion
17.3 Driver might not park illegally a may have to leave if legal parking is not provided.
18. POSTPONEMENT OR CANCELLATION:18.1 If you postpone or cancel your removal up to 24 hours before the booking time, you won't have to pay any charges.
18.1 If you postpone or cancel within the 48 hours before booking time, you will be liable of paying for one hour of the service.
18.1 For cancellation of all larger moves where desposit has been paid, you will be charged the value of your deposit.
18.1 We reserve the right to cancel or change dates and times.
19. CONGESTION & TOLL CHARGES:19.1 There will be an extra charge of £11.50 when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly. (Unless otherwise stated)
20. INSURANCE:All goods are insured in The van For up to £10,000. We are not liable for the first £50.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required.
Goods will be protected only by our insurer, if the All Removals London team will prepare for the transport all of the things described in Transport List by our customer.